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FAQs

CAN I CANCEL MY ORDER?

To make sure you receive your items ASAP, we start processing your order as soon as we receive it. This means that once your order has been placed we are unable to cancel it.

HOW CAN I PAY FOR MY ORDER?

We've got you covered! We accept the following payment cards: Visa, Visa Debit, MasterCard and PayPal.

HOW DO I KNOW YOU HAVE RECEIVED MY ORDER?

Once you've placed you order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

WILL I RECEIVE A CONFIRMATION EMAIL WHEN I PLACE MY ORDER?

Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add info@ownyourelegance.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email please contact us.

DO YOU HAVE A SIZE GUIDE? 

We sure do! Check out our Size Guide page under Explore at footer of our homepage or underneath each item.

WHERE DO WE SOURCE OUR PRODUCTS?

Our unique styles and designs are sourced from around the world, 80% of our items is sourced from United Stateshowever we do purchase from a large variety of vendors and some of our items are made from different places around the world.

MY PROMO CODE ISN'T APPLYING TO ALL ITEMS IN MY ORDER?

All sale (red prices), are excluded from promotional code discounts, unless otherwise stated.
Some promotional codes are only applicable to selected items. Please contact us if you are experiencing any issues.

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